L89 takes your privacy very seriously. This page transparently explains how we collect, use, and protect your personal information when you use our gaming platform.
Six core principles that guide how l89 handles every player's personal data
All data transmitted between your device and l89's servers is protected by 256-bit SSL encryption — the same security standard used by leading financial institutions worldwide.
L89 has never and will never sell, rent, or trade players' personal information to any third party for marketing or any other purpose.
Your personal data is stored on servers protected by strict access controls. Only authorised personnel may access player information.
You have full control over your personal data. You may request a review, correction, or deletion of your data at any time through our customer support.
The l89 security monitoring system operates around the clock to detect and prevent any unauthorized access to player data before any damage occurs.
The l89 privacy policy is designed to comply with applicable data protection requirements in Malaysia, ensuring your rights as a user are always respected and protected.
This Privacy Policy describes the data collection and usage practices of l89. By using our platform, you agree to the terms of this privacy policy. We encourage you to read this document in full so you fully understand your rights.
L89 ("we", "Platform" or "l89.plus") is committed to protecting the privacy of all users who access and use our services. This Privacy Policy explains the types of personal information we collect, how it is used, who it may be disclosed to, and your rights regarding that data.
This policy applies to all information collected through the l89.plus website, our mobile app, and any related communication channels. When you register an account, make a deposit, or simply browse our website, you agree to the policy stated here.
L89 only collects information necessary to provide you with a safe, fair, and high-quality service. We do not collect irrelevant or excessive information. The following are the categories of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, IC number / passport number | Identity verification (KYC), fraud prevention |
| Contact Information | Email address, phone number | Account communications, security notifications |
| Financial Information | Bank account number, account holder name | Processing deposits and withdrawals |
| Usage Data | Gaming history, transaction logs, account activity | Service improvement, fraud detection |
| Technical Data | IP address, device type, web browser, operating system | Account security, platform optimisation |
| Cookie Data | Session preferences, site analytics data | Enhanced user experience |
L89 does not collect sensitive information such as biometric data, medical records, or credit card details directly. All payments are processed through secure, approved payment channels.
Every piece of information we collect is used for a clear and legitimate purpose. l89 does not use your data for purposes unrelated to the services you use. The following are the primary purposes for which your data is used:
We apply the principle of data minimisation — meaning we only access information that is strictly necessary to carry out a specific task. Our team is trained to handle user data with the utmost responsibility.
L89 does not sell, rent, or trade your personal data to any third party. However, there are limited circumstances in which we may need to share your information with certain parties:
All third parties we work with are bound by data protection agreements. They are not permitted to use your data for any purpose other than those specified in the relevant agreement.
L89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us identify you as a registered user and save your preferences.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. Security-related session cookies cannot be disabled without impacting account login.
The security of your data is l89's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against cyber threats, unauthorised access, and data breaches.
While we employ the best security measures, no system can be guaranteed 100% secure. You also play an important role by keeping your password and account login details confidential.
As an l89 platform user, you have certain rights regarding your personal data. l89 fully respects these rights and we will process any related requests within a reasonable timeframe.
L89 fully recognises and respects every player's right to privacy
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 working days.
If any information we hold is inaccurate or outdated, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to legal obligations that require us to retain certain records.
You have the right to object to the use of your data for direct marketing purposes at any time, free of charge.
You may request your data in a machine-readable format for transfer to another service provider if required.
In certain circumstances, you may request that we limit how we process your data while a complaint is being resolved.
To exercise any of the above rights, please contact our customer support team via Live Chat or email at [email protected]
L89 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Retention periods vary by data type:
Once the specified retention period has expired, your data will be securely deleted or anonymized so that it can no longer be linked back to your identity.
L89 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We are committed to notifying you of any significant changes.
If you disagree with any amendments to this Privacy Policy, you have the right to close your account and request deletion of your data in accordance with the established procedures.
If you have any questions, concerns, or complaints regarding how l89 handles your personal data, our team is ready to assist. We take every privacy-related enquiry seriously and are committed to responding within the specified timeframe.
For more information about your rights and how we handle your data, you may also refer to our Terms and Conditions page. Together, both documents provide a complete picture of l89's commitment to user protection.
Join over 500,000 Malaysian players who trust l89 as their preferred online gaming platform. Register today and enjoy a safe, fair, and exciting gaming experience.
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